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What should I bring for my flight?
What time do flights leave?
What is your contact information?
Which forms of payment do you accept?
Do you offer refunds?
What is your cancellation policy?
What happens if the weather is bad?
Why do you request two contact numbers?
Do you require a passenger release form?

What should I bring for my flight?
• Confirmation or gift certificate (if applicable)
• Comfortable shoes (no high heels or open shoes, please)
• Casual, layered attire (sweatshirt, light jacket, shorts, jeans, T-shirt or polo shirt, etc.)
• Camera (a must have!)
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What time do flights leave?
All flights leave at sunrise. We do not schedule evening or sunset flights, as weather conditions in the High Sierra rarely make ballooning in the afternoon possible.
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What is your contact information?
High Sierra Balloon Company
Phone number: 888-359-8753
Alternate number: 530-913-1646
E-mail: ride@highsierraballooncompany.com
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Which forms of payment do you accept?
We accept Visa, MasterCard, and cash.
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Do you offer refunds?
Refunds are available, less a $75 administration fee, up to seven days from the date of purchase. The refund will only be returned to the original purchaser. There are absolutely no refunds after weather postponements or rescheduling, even if within 7 days of purchase. Inclement weather can force us to postpone your flight and you will then need to reschedule.

If your flight is canceled for weather, your pre-paid reservation will be valid for one year from the date of your originally scheduled ride. High Sierra Balloon Company, Inc. ride and gift certificates are transferable upon approval from High Sierra Balloon Company, Inc. High Sierra Balloon Company, Inc. ride and gift certificates are non-refundable.
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What is your cancellation policy?
Cancellation by the passenger(s) with less than 24 hour notice or not showing up at the meeting time and place will forfeit any money paid to High Sierra Balloon Company, Inc. Such actions will also void the use of any gift or flight certificate(s) issued by High Sierra Balloon Company, Inc. All ride and gift certificates will be considered redeemed if individuals cancel within 24 hours of their scheduled ride or do not show up at the appointed time and meeting place.
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What happens if the weather is bad?
Ballooning is a weather dependent activity. We reserve the right to cancel a flight if safety is ever in question and/or the weather conditions are deemed unfavorable by the pilot. It is important to schedule a balloon flight with a back-up date in mind, just in case weather conditions on the scheduled date are unfavorable for balloon flying. Your safety and enjoyment are our top priorities.

If your flight is canceled for weather, your pre-paid reservation will be valid for one year from the date of your originally scheduled ride. High Sierra Balloon Company, Inc. ride and gift certificates are transferable upon approval from High Sierra Balloon Company, Inc. High Sierra Balloon Company, Inc. ride and gift certificates are non-refundable. Return to top of page.

Why do you request two contact numbers?
Please try to provide us with at least two phone numbers where we can contact you. If your plans change, please notify us as soon as possible, 24 hours prior to your flight.

We will contact passenger(s) the evening before the flight between 7:30 to 8:30 p.m. and the morning of the flight between 4:45 to 5 a.m. in order to confirm weather conditions. (We also want to make sure you're awake.)
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Do you require a passenger release form?
Each person riding in the balloon must sign a passenger release, no exceptions. Minors (under 18) must have written parental or legal guardian consent to ride in our balloons. Please read the release information entirely. If you have questions or concerns regarding the release, we will gladly address them.
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